Luxe won't sync to my iPhone anymore

[LJButterfly]

Hi, 

Can anyone help me please…

I seem to be having periodic issues in getting my Luxe to sync with my iPhone. I’ve tried all the steps as per help - disconnect BlueTooth, Restart device, latest iOS downloaded and it still isn’t working and hasn’t for several weeks now. My date is also wrong - today is showing as Sunday instead of Monday! 
It’s so frustrating - any guidance much appreciated

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LJButterfly. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. I understand how you must be feeling. 

As our last resort, please try the following steps in the order listed (even if some of these steps you've tried already):

• Unpair your Luxe from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps.

[LJButterfly]

Thank so much Maria, those steps in that order seems to have fixed it and it it’s now syncing perfectly. I’ve ‘lost’ data since mid November for trend analysis sadly on Premium but just happy to get it restarted again! 

[MarreFitbit]

@LJButterfly I'm glad to hear the steps recommended did the trick. 🙂 I'm sorry to hear about your lost data, though.

Please note most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

On a side note, please bear in mind that you can indeed manually add your data if you remember the exact amount of steps you took during each day of the week mentioned. For more information, see How do I add, edit, or delete Fitbit data and activities?

See you around.