Luxe won't sync to my iPhone

[bamays]

For the last several weeks it is taking my fitbit until about 6pm to sync with my iphone, whereas it used to be pretty real time data. Has anyone else experienced this, and how did you solve the problem? I contacted tech support several hours ago and they did a hard reset on my fitbit. Unfortunately, it didn't make a difference.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @bamays. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day. 

[BunnyBoo]

Update: I have to restart my phone so the app restarts. It’s the only thing that works.  

Hi! I’ve been having trouble getting the update to install. Finally, had time to come to the forum for help and saw all of the issues being experienced after others had updated. The only problem that I’ve been having is the one that Bamays is having and, as I wrote above, restarting my phone seems to restart the app and it works until the next morning. Like it is having trouble starting a new day. Very odd this started after the update was announced. Maybe a coincidence. My Fitbit seems fine.

I’m not sure whether to install the update. Can you tell me the status of everything? Most posts of problems were from last month. 

Moderator Edit: Merged posts

[MarreFitbit · Accepted solution]

Hi there, @BunnyBoo. Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, we do recommend updating your Luxe as running old firmware version may lead to different issues overtime. With that being said, please update your Luxe by following the instructions provided here How do I update my Fitbit device?

If you continue having syncing difficulties after updating your Luxe, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Luxe automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

Hope this helps. 

[Chaselog]

I am having the same problem with mine!

It is very frustrating!

[MarreFitbit]

Hi there, @Chaselog. Welcome on board. I understand how frustrating this can be. 

If you haven't done so yet, I suggest following the tips and recommendations I've provided here. 

Let me know how it goes. 

[Gizzy73]

Hi, my fb luxe stoped syncing to m andriod phone yesterday. I have tried turning phone off and restarting it, but no luck. Tried to update appin the hope that would work,but no luck. Unpared and app could no longer find fitbit. Uninstalled app, but still cannot find fitbit. Please help.

[Rich_Laue]

@Gizzy73 have you tried removing the Luxe from the phones Bluetooth. This is how to unpair the Luxe. 

Removing the Luxe from the app is really removing the Luxe from your Fitbit account. This step will only add problem's. Now we have to set up a tracker that we know the fitbit app is not talking with. 

I would also clear the fitbit apps cache

• Phone setting
• Apps
• Fitbit
• Storage
• Clear cache 

Please follow the steps in the Best Answer above