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Luxe won't sync to my phone after the update

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‎11-23-2022 11:20 - last edited on ‎01-20-2025 12:35 by Fitbit Moderator

‎11-23-2022 11:20 - last edited on ‎01-20-2025 12:35 by Fitbit Moderator

My luxe will not sync with phone after new update to android version 13

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Moderator Edit: Clarified subject

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4 REPLIES 4

‎11-24-2022 03:45

‎11-24-2022 03:45

Hi @Cubby12 I hate syncing problems! But HERE is a good Help Article on  it. I hope it helps you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-25-2022 17:36

‎11-25-2022 17:36

Got same problem, it has always been working flawlessly until today.....Reinstalled app, cleared data, hard reset.....app got stuck here forever...in this page....did u manage to fix it?

Screenshot_20221126_083104.jpg

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‎11-25-2022 18:04

In response to Kinmod

‎11-25-2022 18:04

No, was not able to. Samsung recommended I take to be looked at



Sent from my T-Mobile 5G Device
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‎11-27-2022 04:24

In response to Kinmod

‎11-27-2022 04:24

No, did everything you did with no luck.  Phone won't even connect to, my cars Bluetooth now.  Phone needs to be taken a samsung repair shop.  The local is closed for 2 weeks.

 

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