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Luxe won't sync to my phone

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‎02-26-2023 23:59 - last edited on ‎12-19-2024 08:25 by Fitbit Moderator

‎02-26-2023 23:59 - last edited on ‎12-19-2024 08:25 by Fitbit Moderator

I've only had my luxe a couple of weeks but it keeps unpairing during the night. When I open the app it won't sync the data. So I have to unpair, restart device and repair. Losing all my sleep data in the process. The device is unusable like this. 

My previous device charge 4 never had this problem. 

 

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎02-27-2023 06:14

‎02-27-2023 06:14

Hi there, @Rachel2507. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

 

While reading your posts above, I was wondering if you did remove your old Charge 4 from your Fitbit account and phone's Bluetooth settings?

 

It seems that your Luxe cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Charge 4 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

 

  • Unpair your Charge 4 and Luxe from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
  • If there is no connection, restart your Luxe.
  • Set up notifications again. 
  • Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎02-27-2023 06:14

‎02-27-2023 06:14

Hi there, @Rachel2507. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

 

While reading your posts above, I was wondering if you did remove your old Charge 4 from your Fitbit account and phone's Bluetooth settings?

 

It seems that your Luxe cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old Charge 4 and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

 

  • Unpair your Charge 4 and Luxe from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
  • If there is no connection, restart your Luxe.
  • Set up notifications again. 
  • Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-28-2023 03:19

In response to MarreFitbit

‎02-28-2023 03:19

Of course I removed the charge 4 already. I've tried restarting the device, pairing again etc. It also doesn't track my sleep anymore. The charge 4 used to pick up even small naps. now the luxe says I haven't slept even though I have been asleep. I'm giving it one more night then I will be returning the product as faulty. 

 

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