Luxe won't sync with my Fitbit app anymore

[BTolt]

The app says it’s looking for my luxe and doesn’t sync. Not sure if it’s since updating the app or the Luxe itself. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BTolt. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is not syncing with your Fitbit app. I will do my best to help you with this! 

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

[Leegal40]

I'm encountering the same issue as BTolt.  I've tried to fix the problem using the steps you've outlined, my luxe still cannot be found when trying to pair with my phone.

[MarreFitbit]

Hi there, @Leegal40. Welcome on board. I appreciate you taking the time to try the steps I recommended above. I'm sorry to hear they didn't work. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

[BTolt]

I had bought a new iPad, but still had the old one up and running. When I finally deleted the app from the old one and erased all my info on it, the app is working on my new iPad. It just takes longer than I’m used to.