Luxe won't sync with my MotoG6 anymore

[Kalena36]

Got my Fitbit last August (2023). Was extremely happy with it up until this week when an update of the device (not the app) took place. It worked for a few days then after charging it for the first time after the update it would not sync. Tried ALL the trouble shooting advice, still won't sync. Uninstalled the app and reinstalled and now the device can't be found at all on the Bluetooth.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kalena36. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe has stopped syncing after the update. I appreciate you've taken the time to troubleshoot this issue before reaching out. I understand where your concern is coming from, I will do my best to help you to sort this out!

In addition to the steps you've done so far, please try the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.

[Kalena36]

Hi @MarreFitbit 

Thanks for your response and guide. I am pleased to say that this seems to have worked for me and I am back up and running again! THANK YOU!!

It's a shame that this happened in the first place and I do hope it's not going to be an issue every time my device updates in the future!

Once again, many thanks!

K

[MarreFitbit]

@Kalena36 You're very welcome! I'm glad to hear that the steps provided did the trick. I understand where your worry is coming from, but please note I'm here whenever you need more assistance.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!