Luxe won't sync with my Samsung S23

[LBauer26]

My Samsung S23, is not linking to Fitbit Luxe. Is this a fixable issue?

Moderator Edit: Clarified subject

[NellyG]

Hi @LBauer26 It should be fixable. Are you trying to set up for the first time? If so try THIS Help Article on Set up problems. If it has worked beforeand has stopped syncing, then try THIS Help Article on syncing issues.

[MarreFitbit]

Hi there, @LBauer26. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If the steps recommended by @NellyG don't work, please try the following in the order listed: 

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Set up notifications again. 
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Kata1961]

My Luxe is having the same problem with my TCL 30SE. I have tried the steps above and it still won't pair. Now it will not set up at all, so it isn't tracking anything.