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Luxe won't sync with my phone anymore

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‎01-16-2024 02:01 - last edited on ‎01-21-2024 03:56 by Fitbit Moderator

‎01-16-2024 02:01 - last edited on ‎01-21-2024 03:56 by Fitbit Moderator

I got my luxe for Christmas.... it worked OK up until 2 days ago .  The time and date reverted back to  1 Jan 0000 and now I'm unable to sync with android phone. I've tried all the usual tips - redownloading app and Bluetooth etc. 

It seems that my phone can see the luxe via Bluetooth until I download the app then it s unable to find the luxe. Soooo frustrating.  

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Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎01-18-2024 04:44

‎01-18-2024 04:44

Hi @Shanster1 Try the suggestions in THIS Help Article on syncing issues.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-18-2024 15:11

‎01-18-2024 15:11

Hi 

I’m having some serious sync issues too. I’ve had this luxe for about 2 years but a recent update has stopped some things syncing.

for example it now takes about 20 mins to sync, and it’s not registering any active minutes or exercise??!! Fitbit need to sort this ASAP

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