help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't sync

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-29-2022 12:20 - last edited on ‎10-18-2022 05:01 by Fitbit Moderator

‎09-29-2022 12:20 - last edited on ‎10-18-2022 05:01 by Fitbit Moderator

Hi, since sunday at 15:00 my app stoped sincing with my device, in any time i checked my Bluetooth conection was on, i have deleted the app and instaled ir again two times, i’ve restarted my device also several times, and at Thievy point, even my device has stoped tracking my steps, please help!, i only started using this model since May .

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-31-2022 10:26 - edited ‎08-04-2023 04:18

In response to Shemarie

‎10-31-2022 10:26 - edited ‎08-04-2023 04:18

Hi there, @Shemarie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, I'd recommend following the tips and recommendations provided here Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎10-18-2022 05:02

‎10-18-2022 05:02

Hi there, @bauset. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎10-31-2022 03:33

‎10-31-2022 03:33

I am also unable to sync and have reset and reinstalled with no luck.

Best Answer
0 Votes

‎10-31-2022 10:26 - edited ‎08-04-2023 04:18

In response to Shemarie

‎10-31-2022 10:26 - edited ‎08-04-2023 04:18

Hi there, @Shemarie. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done so far, I'd recommend following the tips and recommendations provided here Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes