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Luxe won't sync

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‎03-25-2026 15:33 - last edited on ‎03-26-2026 05:52 by Fitbit Moderator

‎03-25-2026 15:33 - last edited on ‎03-26-2026 05:52 by Fitbit Moderator

Since last Monday, my Luxe is not suddenly synching with the app. I have reset my luxe, un-installed the app, un paired, repaired , shut the phone off/on. Tried to re-pair again. When I do try to synch, its gets stuck midway. I'm 3 hours off on my time. The batterie was drained quickly yesterday. I really dont know what to do.

Moderator Edit: Clarified subject

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‎03-26-2026 06:05

‎03-26-2026 06:05

Hi there, @zeshen13. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing properly and that the battery drained quickly yesterday. I understand your concern, we are here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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