Luxe won't track my HR data accurately during my exercises

[elliot4]

I’ve had my luxe for awhile and the last couple days it’s not tracking my HR accurately. I do the same cardio workout so I’m familiar with where my HR goes and maintains but it’s been dropping super low and then it’ll rise but drop low again. I usually sit between 155 to 170 during my workout and today it wants to average around 120. Any ideas what’s up?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @elliot4. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your worry is coming from. 

As a first approach, please note that occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. For more information, see What factors can affect my heart-rate reading on my Fitbit device?