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Luxe won't track my Skin Temperature

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‎12-06-2021 02:58 - last edited on ‎12-06-2021 07:05 by Fitbit Moderator

‎12-06-2021 02:58 - last edited on ‎12-06-2021 07:05 by Fitbit Moderator

Hello,

I have a new Fitbit luxe. App is updated, firmware is updated, force stopped app and restarted phone, have been wearing it every night for over 7 days per all other posts and still nothing. The band is secure on my wrist, not too tight and not loose. What else could be the problem?

 

Moderator Edit: Clarified subject

 

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‎12-10-2021 04:37 - edited ‎09-01-2023 08:45

‎12-10-2021 04:37 - edited ‎09-01-2023 08:45

Hi there, @Lmarieb16. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your Luxe.

I've seen that you contacted our Support Team after posting here and they've addressed your concern. If you still need help, please feel free to contact them back so our team can continue assisting you.

Maria | Community Moderator, Fitbit


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