Luxe won't track my calories accurately

[Blessed75]

I upgraded to Fitbit Luxe this past weekend after my Alta HR died. I’ve noticed my daily calories burned has gone down but I am exercising just as much. Why is this happening?  Any help/guidance would be appreciated. Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Blessed75. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your calories burned after upgrading to the Fitbit Luxe. 

As a first approach, I'd like to ask you if by any chance recently updated your weight (or other profile settings such as height, age etc)? If you did, I'd double check your personal information to see if your weight and height were properly set, it may worth the try. To update your profile, see How do I change the units of measurement in my Fitbit account?

Fitbit devices combine your basal metabolic rate (BMR)—the rate at which you burn calories at rest to maintain vital body functions (including breathing, blood circulation, and heartbeat)—and your activity data to estimate your calories burned. 

Your BMR is based on the physical data you entered in to your Fitbit account (height, weight, sex, and age) and accounts for at least half the calories you burn in a day.

Hope that helps. 

[Blessed75]

Thank you so much for the response. I have not changed any personal information in my profile. The only thing that changed was I went from an Alta HR to a Luxe.

Sent on the run, please excuse brevity and spelling mistakes 😊

[MarreFitbit]

@Blessed75 Got it! However, may I ask you if you can double check that all your personal data is correct? Age, gender, height, and weight?

Also, I'd like to know if you're manually logging activities? Typically, your data will be recalculated if you manually log an activity as the manually logged activity takes precedence over data tracked while wearing your Fitbit device at that point in time. For example, if I am wearing my Fitbit device and walking I burned 200 calories and then I go to the Fitbit app/Fitbit.com dashboard and manually log an activity that starts and ends at that point in time for say 1 hour, Fitbit will calculate how many calories I burned and it may bring my calorie count to something below 200. 

Hope this clarifies what might have happened. 

[Blessed75]

Thanks again for responding 😊. My information is in correctly and I don’t manually log activity. I allow the Fitbit to track my activities and then I sync in the evening.

Sent on the run, please excuse brevity and spelling mistakes 😊