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Luxe won't track my data

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‎01-21-2022 00:11 - last edited on ‎01-21-2022 04:27 by Fitbit Moderator

‎01-21-2022 00:11 - last edited on ‎01-21-2022 04:27 by Fitbit Moderator

I have a luxe and it doesn't keep track of anything. It counts my steps, but no active hours, how is that even possible? Yesterday, it worked just fine. Today, is records everything but it's like it's not processing any of the data.

 

 

Moderator Edit: Clarified subject

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‎01-21-2022 04:29 - edited ‎11-13-2023 11:16

‎01-21-2022 04:29 - edited ‎11-13-2023 11:16

Hi there, @Mama_Fran. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend restarting your Luxe. For instructions, click here. Then, please make sure to sync your Fitbit device. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-21-2022 04:29 - edited ‎11-13-2023 11:16

‎01-21-2022 04:29 - edited ‎11-13-2023 11:16

Hi there, @Mama_Fran. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

If you haven't done so yet, I'd recommend restarting your Luxe. For instructions, click here. Then, please make sure to sync your Fitbit device. 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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