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Luxe won't track my data

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‎02-25-2023 16:59 - last edited on ‎02-26-2023 05:45 by Fitbit Moderator

‎02-25-2023 16:59 - last edited on ‎02-26-2023 05:45 by Fitbit Moderator

I charged my fitbit Luxe  today....now it isn't working.  The time is correct but it is not counting any steps, stuck at 10039 for the day and it is no longer counting my heart rate.  Also, the battery dropped from 1--% to 74% in 1 1/2 hrs

 

 

Moderator Edit: Clarified subject

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‎02-26-2023 05:47 - edited ‎07-29-2023 04:14

‎02-26-2023 05:47 - edited ‎07-29-2023 04:14

Hi there, @MaryP078. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the battery, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-26-2023 05:47 - edited ‎07-29-2023 04:14

‎02-26-2023 05:47 - edited ‎07-29-2023 04:14

Hi there, @MaryP078. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

As for the battery, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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