Luxe won't track my distance accurately

[ScoobyDLabbe]

I have had a Luxe for about a year, and it has always counted about 20 steps to 1/100 mile, or 200 steps for every tenth of a mile. Suddenly, it now takes 80 steps to increase each 1/100 mile. I did well over 10,000 steps yesterday, yet the mileage only showed a little over 2 miles. Every other day 10,000 steps would be over 4 miles. What happened? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ScoobyDLabbe. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please bear in mind that if the GPS signal is lost during the exercise, a map might not appear in the Fitbit app. If you're having issues with the GPS connection, see Why isn't GPS working on my Fitbit device? 

Please bear in mind that Fitbit devices record your data based on your personal information (age, gender, weight and height). To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects. For more information, see How do I use GPS on my Fitbit device? 

If the GPS signal is lost during the exercise, a map might not appear in the Fitbit app. If you're having issues with the GPS connection, see Why isn't GPS working on my Fitbit device? 

[ScoobyDLabbe]

This was not helpful, but the
problem seems to have resolved
itself.



I stand in my kitchen to
"walk" often. I have a strong
WiFi and Bluetooth connection.
I am not walking outside where
I might lose the WiFi or GPS
signal. Steps, mileage,
stairs, calories, etc. have
always registered fine there.



Suddenly the Luxe just stopped
recording the mileage at the
same rate as the day before.
Nothing else changed, such as
calories or total steps. Just
mileage.



I don't know why this suddenly
changed, but it may have been
related to low battery power.
The Luxe needs re-charging
about every 36 hours (not 5
days as advertised.) I have
had low battery, often as low
as 3% but it did not change
any of the ways the Luxe
recorded steps or anything
else. So, that might not have
been the cause.



In any event, it has corrected
itself now, but the answer
with respect to GPS was not
helpful, because that was not
an issue.





--
This email has been checked for viruses by AVG antivirus software.
www.avg.com