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Luxe won't track my distance when biking

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‎02-11-2022 06:23 - last edited on ‎02-12-2022 09:09 by Fitbit Moderator

‎02-11-2022 06:23 - last edited on ‎02-12-2022 09:09 by Fitbit Moderator

My Luxe is not tracking distance or route when biking?

 

Moderator Edit: Clarified subject

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‎02-12-2022 09:10 - edited ‎10-30-2023 05:04

‎02-12-2022 09:10 - edited ‎10-30-2023 05:04

Hi there, @Fitness1957. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your miles when biking. 

To start, I'd like to confirm if the GPS is indeed enable when you go for a ride on bike? For more information, see How do I use GPS on my Fitbit device?

On a side note, bear in mind that when you're tracking activities using SmartTrack distance won't be tracked. Please confirm that you're using the exercise app to capture real-time stats, including heart-rate data, calories burned, and elapsed time, for specific workouts. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-12-2022 09:10 - edited ‎10-30-2023 05:04

‎02-12-2022 09:10 - edited ‎10-30-2023 05:04

Hi there, @Fitness1957. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your miles when biking. 

To start, I'd like to confirm if the GPS is indeed enable when you go for a ride on bike? For more information, see How do I use GPS on my Fitbit device?

On a side note, bear in mind that when you're tracking activities using SmartTrack distance won't be tracked. Please confirm that you're using the exercise app to capture real-time stats, including heart-rate data, calories burned, and elapsed time, for specific workouts. 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes