help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't track my distance while biking

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2023 12:25 - last edited on ‎08-03-2023 05:28 by Fitbit Moderator

‎08-01-2023 12:25 - last edited on ‎08-03-2023 05:28 by Fitbit Moderator

My Fitbit Luxe recently stopped recording distance biked. Have tried restarting the Luxe. Not sure what else to do. I see others are having same problem. It records distance walked but not distance biked🤷🏻‍:female_sign:


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-03-2023 05:42

‎08-03-2023 05:42

Hi there, @spring16. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please note for distance you will need to have your phone with you and GPS needs to be enabled. 

With that being said, to start and stop a workout on your Luxe, follow the steps below:

  1. Swipe right or left to the Exercise app, then swipe up to find an exercise.
  2. Tap the exercise to choose it. If the exercise uses GPS, you can wait for the signal to connect, or start the exercise and GPS will connect when a signal is available. Note that GPS can take a few minutes to connect.
  3. Tap the play icon to begin the exercise, or swipe up to choose an exercise goal or adjust the settings.
  4. Tap the middle of your screen to scroll through your real-time stats. To pause your workout, swipe up and tap Pause.
  5. When you're done with your workout, swipe up and tap Pause >Finish . Your workout summary appears.
  6. Swipe up and tap Done to close the summary screen.


When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects. For more information, see How do I use GPS on my Fitbit device? 

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎08-03-2023 05:42

‎08-03-2023 05:42

Hi there, @spring16. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, please note for distance you will need to have your phone with you and GPS needs to be enabled. 

With that being said, to start and stop a workout on your Luxe, follow the steps below:

  1. Swipe right or left to the Exercise app, then swipe up to find an exercise.
  2. Tap the exercise to choose it. If the exercise uses GPS, you can wait for the signal to connect, or start the exercise and GPS will connect when a signal is available. Note that GPS can take a few minutes to connect.
  3. Tap the play icon to begin the exercise, or swipe up to choose an exercise goal or adjust the settings.
  4. Tap the middle of your screen to scroll through your real-time stats. To pause your workout, swipe up and tap Pause.
  5. When you're done with your workout, swipe up and tap Pause >Finish . Your workout summary appears.
  6. Swipe up and tap Done to close the summary screen.


When you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects. For more information, see How do I use GPS on my Fitbit device? 

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-03-2023 14:20

In response to MarreFitbit

‎08-03-2023 14:20

Thank you for this information. It was very helpful.

Best Answer
0 Votes

‎08-03-2023 14:22

In response to spring16

‎08-03-2023 14:22

I'll let everyone know if it worked after my next bike ride 🙂

Best Answer
0 Votes

‎08-05-2023 05:44

In response to spring16

‎08-05-2023 05:44

@spring16 You're very welcome! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer