Luxe won't track my health metrics

[Stacyrex]

New Luxe isn’t recording health metrics except heart rate and oxygen saturation. It’s been 5 days. I hard quit the app, turned off my phone and my luxe, restarted everything, re-synced them, I don’t know what else to do at this point. They don’t make it easy to get in touch with a person to get help either.

Moderator Edit: Clarified subject
 

[MarreFitbit · Accepted solution]

Hi there, @Stacyrex. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. 

If you're not seeing your health metrics data, please take into consideration the following:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an the SpO2 app. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

For more information, see What should I know about health metrics in the Fitbit app? 

Hope this helps.