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Luxe won't track my heart rate accurately

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‎08-31-2021 03:57 - last edited on ‎08-31-2021 05:11 by Fitbit Moderator

‎08-31-2021 03:57 - last edited on ‎08-31-2021 05:11 by Fitbit Moderator

My Luxe heart rate is completely wrong. I followed the support instructions and it worked for one workout. Then, the next morning workout, my heart rate was at 139 (using other heart-rate monitor) and the Fitbit said 83. I tried all the things - resetting, turning heart-rate on and off, wiping it off, changing position, tightening, loosening, switching the side of my wrist. It is incredibly frustrating to be putting in the work, and for the FitBit to not be able to accurately track my heart-rate. I’m ready to ask for a refund and cancel my premium membership. 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-31-2021 05:14

‎08-31-2021 05:14

Hi there, @Samsam27. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

If you're still having issues with your heart rate even after following the steps recommended by our Support Team, please feel free to contact them back so our team can continue assisting you. 

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎08-31-2021 06:55

‎08-31-2021 06:55

I’m having the opposite problem! I’m sitting on my couch reading this reply and Fitbit says my heart rate is 119! It was high as 130 while I was reading Facebook a little while ago! No way that was right. My pulse oximeter says 71 which makes more sense to me..

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‎08-31-2021 08:19 - edited ‎08-31-2021 08:19

In response to DesertMoon

‎08-31-2021 08:19 - edited ‎08-31-2021 08:19

@DesertMoon Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from. 

 

If you haven't done so yet, please see What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎08-31-2021 18:58

‎08-31-2021 18:58

Mine is always incorrect too.

 

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