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Luxe won't track my heart rate accurately

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‎10-03-2022 10:10 - last edited on ‎10-03-2022 10:11 by Fitbit Moderator

‎10-03-2022 10:10 - last edited on ‎10-03-2022 10:11 by Fitbit Moderator

The monitor on my Luxe worked fine for the first year. Now, it's not tracking my heart rate - so I'm losing time. 
I ride a stationary bike with moving arms. So it doesn't track that, but an elliptical machine - close enough. But the last week or so, I'm 8-9 minutes into a 20 minute ride and it's saying 106. I'm panting and working hard!

What's going on?

 

 

Moderator Edit: Clarified subject

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‎10-03-2022 10:14

‎10-03-2022 10:14

Hi there, @Maryrca. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. I understand where your concern is coming from. 

 

If you haven't done so yet, please see What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎10-03-2022 10:14

‎10-03-2022 10:14

Hi there, @Maryrca. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. I understand where your concern is coming from. 

 

If you haven't done so yet, please see What factors can affect my heart-rate reading on my Fitbit device?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-19-2022 09:10

‎10-19-2022 09:10

So I have reset the device multiple times. And I have disabled 'mobile track'. For a day or so, it worked properly. Now we're back to dropping out suddenly. I could be going at 156 beats/minute and then suddenly, it reads 108. I'm still working every bit as hard.

Something isn't working right and I've tried everything. Any new ideas?

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‎10-24-2022 07:11

‎10-24-2022 07:11

Same thing here and my luxe is exactly 6 months old. 

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‎11-06-2022 16:16

In response to Maryrca

‎11-06-2022 16:16

It is just not a very good product...the data is all an estimate and all sorts of things will cause it to stop recording.

 

 

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