Luxe won't track my heart rate during my workouts

[ksnooz7]

my fitbit doesn't track heart rate during workouts. I'm thinking of returning it... because it pretty much defeats the purpose if I get no information regarding the most difficult cardio I do most days. I messaged and they said wear it high up on my wrist. Did that today, still nothing. It's really making me mad. I don't even sweat much at all.

Moderator Edit: Clarified subject

[Jrdubyakc]

What happens to it?  Is it freezing (like staying at 70bpm) or not showing any heart rate at all? Are you putting it in exercise mode?

[ksnooz7]

I do put it in exercise mode. My luxe device shows my heart rate anywhere between 113-135 during the entire workout. When I look at my app under the logged exercise (I used cardio sculpt) it says:

79 avg bpm
100% below zones
0 zone minutes earned.

FYI The luxe says it has synced with app..

so essentially the watch/tracker is working but not communicating with App

I get no credit for the workout, except for steps counted.

[ksnooz7]

Interestingly, I everything registers correctly when I choose walks as my category? Watch, app all sync. should I just register it as a walk? All exercises? I want to get credit for the exercise but I don't mind calling it something different if that helps?