Luxe won't track my readiness score

[janem-53]

my luxe is not recording my daily readiness score it just says wear your device for at least 14 hours daily i have had it for over 1 month and only take it off to charge or go in bath activity no score recent sleep no score heart rate variability no score how do i get this to work? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @janem-53. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you don't see your daily readiness in the Fitbit app, please take the below information into consideration:

• The Fitbit app must be on version 3.49 or higher. For more information on updating the Fitbit app, see How do I use the Fitbit app?

• You must be a Fitbit Premium member using a compatible device. For a list of compatible devices, see Who can see a daily readiness score in the Fitbit app?
• To receive your first daily readiness score, you must wear your Fitbit device 14 hours per day for at least 4 days and nights. To continue receiving a score, wear your device 4+ nights per week.
• If you already received your first score, make sure you wear your device for at least 1 full day (during the day and to sleep at night), then check your score after you wake up in the morning. To see a daily readiness score, you must wear your Fitbit device for at least 14 hours.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.

For more information, see What should I know about health metrics in the Fitbit app?

Hope that helps.