Luxe won't track my sleep data accurately due to the heart rate not working

[SunsetRunner]

My problem isn’t the Luxe not tracking my sleep, the problem is that it stops taking my heart rate at night. 8 or 9 pm it stops taking readings. I wiggle it around, restart it, place it higher on my wrist and lower, looser and tighter. No heart rate readings, huge 6 to 8 hour gaps in heart rate. I’m tapping and wiggling it right now, batt at 79% and from midnight till now a totally blank heart rate tile .

Moderator Edit: Clarified subject

[SunsetRunner · Accepted solution]

Well I talked to a very nice gentleman at customer service and seeing as I had already restarted it he had me delete all the data on the device and then remove it from the app and then reinstall it like a brand new tracker. Fingers crossed !