Luxe won't track my sleep data accurately

[SunsetRunner]

I have 4 to 6 hour gaps in my heart rate monitoring ,usually at night, that won’t allow me to receive sleep scores. Sleep 8 or 9 hours and it says 2 or 3. When I check my heart rate there are huge gaps in readings

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe.

Your time asleep is calculated by subtracting your time spent awake and restless from your overall tracked sleep time. For example, if you slept 8 hours but woke up 2 times for 15 minutes each, your time asleep would be 7 hr 30 min.

To learn more about your time asleep in sleep stages, see What should I know about Fitbit sleep stages?

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern.

Hope this helps. 

[SunsetRunner]

Thanks  !

[SunsetRunner · Accepted solution]

Again last night, at 8:30 or 9 pm the Lux stopped taking my heart rate, I wiggle it around on my wrist, restart it, and nothing. Woke at 4:15 and still not reading my heart rate  .. tried it tighter, looser, higher on wrist and lower. It will only give me a heart rate if I am up and moving around. Been writing this and looking fight at it and it’s on and functioning but no heart rate. Very frustrating. This thing must be broken.