Luxe won't track my sleep data

[Ophelia606]

I've used a fitbit for years. After my old Alta's battery was too weak, I bought a versa 3. No matter how many hacks I did, I couldn't get it to read my sleep. I thought it was the watch, so I returned it and bought a luxe. It's been a week and the luxe can't read my sleep either! Has there been a change in the system? I tried my Alta, and it still works for sleep! What is going on? I want a smart watch!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ophelia606. Welcome to the Community Forums. Thanks for the details provided in your post. We‘re taking into consideration your comments and sentiments in regards to our products and services.

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

[Marrrmaduke]

@Ophelia606 Is your heart rate being recorded during the night/sleep? Do you have any sleep presets set in the fitbit mobile app such as bed time etc? If yes, please clear them.