Luxe won't track my sleep data

[Minniedmoocha]

Hi there.  I just got a new luxe.  It hasn't recorded my sleep the last three nights I have had it.

I have tried restarting the luxe, restarting my phone, turning my bluetooth on and off all of it.

What should I try next?  As a life long chronic insomniac on several forms of medication for sleep, the sleep function is the main use of my device.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Minniedmoocha. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how important is to you to get your sleep data. 

I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Your sleep stages data helps you track your patterns and notice variations. If you have any concerns about your sleep health we recommend sharing the information with your doctor. A good source of additional information is the National Sleep Foundation.

Hope this helps.