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Luxe won't track my sleep data

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‎03-05-2022 09:01 - last edited on ‎03-05-2022 10:29 by Fitbit Moderator

‎03-05-2022 09:01 - last edited on ‎03-05-2022 10:29 by Fitbit Moderator

I've had my lux for a couple of months now and it has never once tracked my sleep. I do not use the sleep now button,  keep it high up on my wrist, I keep it tight, I sleep for more than 6 hours, I have changed positions to see if that helps, its always charged, I've cleaned off the sensors, I have bought a new charger, I have  read every single troubleshooting form that there possibly is and no matter what I do it will not track my sleep. I had the HR inspire but my dog chewed it up so I thought I'd upgrade. My mistake.

Its past its return date so I'm ready to just trash it and go back to the HR Inspire, which NEVER FAILED ME ONCE!

 

Moderator Edit: Clarified subject

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‎03-05-2022 10:30 - edited ‎06-10-2023 10:43

‎03-05-2022 10:30 - edited ‎06-10-2023 10:43

Hi there, @Shutterflybutte. Welcome too the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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