help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't track my sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2023 02:27 - last edited on ‎01-23-2023 07:05 by Fitbit Moderator

‎01-23-2023 02:27 - last edited on ‎01-23-2023 07:05 by Fitbit Moderator

I woke the other morning to find the layout on my app had changed.( premium hasn’t ended, it’s only 4 months old ) no sleep tracked at all but has recorded my heart through the night   . I am sick of constantly running into issues and being told to restart device/uninstall and reinstall app/turn Bluetooth on and off blah blah! Yes I wore it correctly or it wouldn’t have tracked my heart through the night. Nothing works, more and more issues as time goes on, am near the end of my patience with this crap now. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-23-2023 07:10

‎01-23-2023 07:10

Hi there, @Loren-Amii. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. 

 

Additionally, I recommend considering the following in order to get sleep stages:

 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading. The band should feel secure but not too tight. 
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

 

For more information, see What should I know about Fitbit sleep stages?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎01-23-2023 07:32

In response to MarreFitbit

‎01-23-2023 07:32

Hi, battery is over 70%. Slept as I always do- as I said it tracked my heart through the night just not the sleep. I slept for 8 1/2 hours, and wore the band as I always have. I didn’t use begin sleep now as I have never needed to prior to this issue. What is raising the most suspicion for me is that my app layout had changed when I woke up the morning before ( advanced sleep analytics had gone ) and now won’t track sleep. I am still on premium so not sure what the issue is here. 

Best Answer
0 Votes