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Luxe won't track my sleep data

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‎02-10-2023 15:00 - last edited on ‎02-11-2023 03:59 by Fitbit Moderator

‎02-10-2023 15:00 - last edited on ‎02-11-2023 03:59 by Fitbit Moderator

Sleep tracker doesn't always work, shows some nights just an hour sleep. Cleaned it, tightened band but still does gives me info that is way off. Not getting many days that give anything near what i sleep. Any ideas? Thank you

 

 

Moderator Edit: Clarified subject

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‎02-11-2023 04:02 - edited ‎08-21-2023 05:45

‎02-11-2023 04:02 - edited ‎08-21-2023 05:45

Hi there, @Mebeleelaw. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I recommend considering the following in order to get sleep stages:

  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-11-2023 04:02 - edited ‎08-21-2023 05:45

‎02-11-2023 04:02 - edited ‎08-21-2023 05:45

Hi there, @Mebeleelaw. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I recommend considering the following in order to get sleep stages:

  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer