Luxe won't track my sleep score

[KickIt]

A long time Fitbit user, I received a Luxe for Christmas and constantly have issues with it.  Now I'm having issues with the sleep score --- it stopped recording a score 3 nights ago.  I followed the help guide, doing everything from restarting phone and fitbit, reloading the app, turning on/off the sleep timer, and resynching phone and watch.  But, still nothing appears in the sleep score.  Perhaps the Luxe is over-zealous in what it wants to do, and instead the programmers need to focus on getting the basics to work flawlessly?  I'm ready to go back to my old Alta .... 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KickIt. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?