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Luxe won't track my sleep score

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‎07-19-2022 03:39 - last edited on ‎07-19-2022 07:08 by Fitbit Moderator

‎07-19-2022 03:39 - last edited on ‎07-19-2022 07:08 by Fitbit Moderator

I hope someone can help. The first two nights my sleep score was calculated. It suddenly stopped the past three nights. It just tells me when I’m asleep or awake. I know that already… I got the Fitbit for the score. I have updated the app, restarted my phone, and rebooted the Fitbit several times. Nothing has worked.

Do I need to go into the sleep tile and log begin sleep now? Or do I just go to sleep and it should automatically track?

 

thank you!

 

Moderator Edit: Clarified subject

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‎07-19-2022 07:10 - edited ‎06-14-2023 03:32

‎07-19-2022 07:10 - edited ‎06-14-2023 03:32

Hi there, @BellaDani. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how important it is to you to receive your sleep stages. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.


For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-19-2022 07:10 - edited ‎06-14-2023 03:32

‎07-19-2022 07:10 - edited ‎06-14-2023 03:32

Hi there, @BellaDani. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how important it is to you to receive your sleep stages. 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.


For more information, see What should I know about Fitbit sleep stages?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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‎07-21-2022 07:24

In response to MarreFitbit

‎07-21-2022 07:24

Thank you! I just wanted to circle back and confirm this recommendation did work. I made sure my Fitbit was securely on my wrist. I let it detect my sleep automatically (previously I had gone into the sleep log and clicked “begin sleep” or “start sleep” - I can’t remember the exact wording). My sensitivity level is selected “normal” as opposed to “sensitive.” I have had sleep scores for the past two nights.  I hope this helps anyone else searching for this topic. 

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