help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't track my sleep score

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2023 04:31 - last edited on ‎12-15-2023 07:44 by Fitbit Moderator

‎12-09-2023 04:31 - last edited on ‎12-15-2023 07:44 by Fitbit Moderator

My Luxe watch shows the correct time, but the sleep log for the past 4 days is in Pacific Time. (I’m in ET.) I did travel to the West Coast a month ago but I’ve been back for weeks now and it’s been logging correctly until now. 

I tried disconnecting Bluetooth and reconnecting it. And I tried turning off the automatic time zone setting and turning it back on, but neither worked. The time zone in the app is correct.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-15-2023 07:48

‎12-15-2023 07:48

Hi there, @Bree13. Welcome to the Fitbit Community Forums. It's sad to hear that the times on your sleep score are not accurate. Thanks for taking the time to troubleshoot this issue with your Luxe prior to posting here. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes