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Luxe won't track my sleep times accurately

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‎11-16-2022 05:02 - last edited on ‎11-16-2022 06:28 by Fitbit Moderator

‎11-16-2022 05:02 - last edited on ‎11-16-2022 06:28 by Fitbit Moderator

Lately my Luxe has been breaking up my sleep time so it shows I didn't go to bed till like 1 a.m. when I went to bed at 11 and then stops and starts recording new sleep time of like 3 a.m. and I haven't gotten up.  So I get 2 reports or 1 where it says I didn't start sleep till like 4 a.m.  

 

 

Moderator Edit: Clarified subject

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‎11-16-2022 09:23 - edited ‎07-12-2023 10:45

‎11-16-2022 09:23 - edited ‎07-12-2023 10:45

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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