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Luxe won't track my steps accurately

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‎02-09-2023 17:48 - last edited on ‎02-10-2023 04:55 by Fitbit Moderator

‎02-09-2023 17:48 - last edited on ‎02-10-2023 04:55 by Fitbit Moderator

Luxe does not count my steps correctly, have exchanged it twice, would a pacemaker effect it?

 

 

Moderator Edit: Clarified subject

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‎02-10-2023 05:03 - edited ‎08-21-2023 05:53

‎02-10-2023 05:03 - edited ‎08-21-2023 05:53

Hi there, @Roxy4. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-10-2023 05:03 - edited ‎08-21-2023 05:53

‎02-10-2023 05:03 - edited ‎08-21-2023 05:53

Hi there, @Roxy4. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer