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Luxe won't track my steps after charging it

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‎08-09-2022 06:54 - last edited on ‎08-09-2022 15:02 by Fitbit Moderator

‎08-09-2022 06:54 - last edited on ‎08-09-2022 15:02 by Fitbit Moderator

I have charged my Luxe on different occasions, and after a charge, it's not counting my steps. 

 

Moderator Edit: Clarified subject

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‎08-09-2022 15:03 - edited ‎07-16-2023 04:05

‎08-09-2022 15:03 - edited ‎07-16-2023 04:05

Hi there, @Photog4u. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-09-2022 15:03 - edited ‎07-16-2023 04:05

‎08-09-2022 15:03 - edited ‎07-16-2023 04:05

Hi there, @Photog4u. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. 

Please restart your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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