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Luxe won't track my workouts

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‎06-03-2023 13:27 - last edited on ‎06-04-2023 05:34 by Fitbit Moderator

‎06-03-2023 13:27 - last edited on ‎06-04-2023 05:34 by Fitbit Moderator

I bought fitbit Luxe 3 weeks ago and have a big issue already. 

It doesn't track my workouts, or it track 15- 20 minutes out of 45/60. 

I did restart and resinc- nothing has changed.

Please advise. 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-04-2023 05:25

‎06-04-2023 05:25

Hi @Klaudiaeris What type of workouts is it not recognising? Are you letting itauto detect a workout? Or using the exercise app to start and stop an activity?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-04-2023 05:36

In response to NellyG

‎06-04-2023 05:36

Hi there, @Klaudiaeris. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG Thanks for helping out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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