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Luxe won't track steps only calories

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‎07-10-2024 06:08 - last edited on ‎07-10-2024 09:18 by Fitbit Moderator

‎07-10-2024 06:08 - last edited on ‎07-10-2024 09:18 by Fitbit Moderator

All of a sudden, my Fitbit has stopped counting steps. But it shows how many calories I’ve burnt so I know it’s still working. But it says my steps are zero. I didn’t change anything on my settings. I’m not sure how to fix this?

Moderator Edit: Clarified subject

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‎07-10-2024 09:21

‎07-10-2024 09:21

Hi there, @KimA123. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will be glad to help you! 

It sounds like your Luxe isn't syncing, that would explain why the calories burned are the only ones showing up. With that being said, I'd recommend following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


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