Luxe won't turn on after charging it

[dz1234]

My wife's Luxe's display has turned off and there are no lights on in back, so I think it may be dead. This is the third time the display has turned off while charging. The first two times it spontaneously turned back on. This time it has remained off for several days. We tried to reset it, tried different chargers (I have a Charge 5) and nothing has worked. The unit seems to be a lemon.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @dz1234. Thanks for stopping by in the Fitbit Community Forums, for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your wife's Luxe is still not turning on or charging. I understand where your concern is coming from, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting the Luxe. I would recommend trying this maybe twice in a row if a first try doesn’t work.

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[dz1234]

We have been doing all that. The charger works with my FitBit, we have left it charging over-night several times, we have tried the reset button and we have plugged it into several USB sources. None have worked.

[MarreFitbit]

@dz1234 Thanks for letting me know that you both have already tried the steps I recommended above. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

We look forward to getting your wife back on track!