help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won’t turn on after swim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2024 00:07 - last edited on ‎08-05-2024 10:05 by Fitbit Moderator

‎08-02-2024 00:07 - last edited on ‎08-05-2024 10:05 by Fitbit Moderator

Went for a swim with Luxe, worked fine afterwards then a couple of hours later screen went black and won’t turn on. I’ve left in rice for 4days and tried all the resets. Contacted Fitbit twice but no reply…. Really disappointed…any advice? 

Best Answer
0 Votes
1 REPLY 1

‎08-05-2024 10:08

‎08-05-2024 10:08

Hi there, @Hayleybee. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still unresponsive. I understand how you must be feeling, I will do my best to help you with this!

I've seen our Support Team was able to get back to you and they are now helping you to get your issue solved. My best advice is to keep the conversation directly with them so they will tell you what is the next step.

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes