Luxe won't turn on nor sync

[BBatista]

My luxe face will not display anything & will not sync.

i charged it overnight & this morning it was at 100%.
However, it appears to have ceased working entirely. 

Moderator Edit: Clarified subject

[Julia_G]

Hi, @BBatista , please try giving your Fitbit Luxe a restart - instructions can be found in this help article .  A restart can solve many issues, particularly a blank screen, that are causing your Fitbit not to work as expected, and will also usually prompt a sync.  It is worth repeating the restart procedure a couple of times if it doesn’t work at first.

If after trying the restart 3 times your screen is still blank, I would recommend getting in touch with Fitbit Customer Support on Contact.Fitbit.com .  They will be able to look behind the scenes to see what is going on and help you further.

Welcome to the forums!

[ACLamar]

Greetings, mine was working fine yesterday. It has stopped working as well. No heart rate, no steps, no activities.

[Julia_G]

Hi, @ACLamar , as a first trouble shooting step I would recommend giving your Luxe a restart.  The instructions for that are in the answer above.  A restart can fix many issues, and if you get in touch with Customer Support they will recommend that as well, so it is a good idea to try it first.

I always recommend giving the restart a couple of tries, as a first restart does not always work.

Good luck!

[Erpetey]

I'm having the same issue. I've tried to restart multiple times but at this point it seems to just be a dead brick. 

[ACLamar]

Greetings thank for the information; I restarted it twice and shortly thereafter it did begin to function correctly. 

Again, thank you for your recommendation and response!

Truly grateful,

Alice

[ACLamar]

Greetings after restarting twice for me it begin to work as designed. Hopefully you will soon find a resolution.

Alice

[Julia_G]

Hi, @ACLamar , I am very pleased that giving your Luxe a restart solved the issue.