help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't turn on or charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-09-2022 12:29 - last edited on ‎11-10-2022 04:50 by Fitbit Moderator

‎11-09-2022 12:29 - last edited on ‎11-10-2022 04:50 by Fitbit Moderator

I updated my Luxe last night and this morning it died! It locked onto some screen that looked like the battery percentage screen that pops up when it’s connected to the charger and wouldn’t let me exit out of it. Then it just ran and ran until the battery died! Anyone else with this situation?

 

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎11-10-2022 04:52 - edited ‎06-20-2023 08:55

‎11-10-2022 04:52 - edited ‎06-20-2023 08:55

Hi there, @Lfr0424. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎11-10-2022 04:52 - edited ‎06-20-2023 08:55

‎11-10-2022 04:52 - edited ‎06-20-2023 08:55

Hi there, @Lfr0424. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer