help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't turn on or charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-08-2022 18:31 - last edited on ‎08-09-2022 05:21 by Fitbit Moderator

‎08-08-2022 18:31 - last edited on ‎08-09-2022 05:21 by Fitbit Moderator

My Luxe screen is completely black and will not charge. App show it has 53%. I’ve had it in the charger all day, cleaned the charger and back of the Fitbit, and tried restarting using the flat button on the charging cord. Nothing works HELP!! It’s only a few months old. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

‎08-09-2022 05:24

‎08-09-2022 05:24

Hi there, @Jovanna123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-09-2022 19:03

In response to MarreFitbit

‎08-09-2022 19:03

I am have the same issue. I updated the firmware and it quit 

Best Answer
0 Votes

‎08-10-2022 05:20

In response to Krobed

‎08-10-2022 05:20

Hi there, @Krobed. Welcome on board! Thanks for the details provided in your post. 

 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎08-10-2022 13:39

In response to MarreFitbit

‎08-10-2022 13:39

Hi, I have the same problem with my luxe. I took it off to charge it and it turned off. I tried to restart it, but nothing happens. What do I do now?

Best Answer
0 Votes

‎08-10-2022 14:38

In response to Jocelyne59

‎08-10-2022 14:38

Surprise! After trying to restart it for maybe the 10th time, it suddenly works! Hope it will keep going 🙂

Best Answer
0 Votes