Luxe won't turn on or charge

[Conquerorof6]

My luxe won't charge at all no matter where I plug it up at. It won't turn on or anything

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

HI there, @Conquerorof6. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

[Darlinky]

 But the device won’t buzz when I plug it in. It worked this morning then I plugged it in and now it won’t turn on or buzz when I plug it in. So I can’t reset it 

[dreamer728]

The plug end of the charger (that goes into the wall adapter) has a button on it!

Press it 3 times - slowish not rapidly - and it will restart the Luxe

[Darlinky]

Thanks I did try that but it’s not even buzzing when I plug it in. Supposedly it needs to buzz to be connected, then you push button three times. 

[MarreFitbit]

Hi there, @Darlinky. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe and also trying to solve the issue before posting here. @dreamer728 Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.