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Luxe won't turn on or charge

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‎01-16-2023 14:38 - last edited on ‎01-16-2023 15:18 by Fitbit Moderator

‎01-16-2023 14:38 - last edited on ‎01-16-2023 15:18 by Fitbit Moderator

Have tried restarting, different charging outlet (using approved charger). Isn't syncing anymore. Vibrates and shows a successful connection with the charger, but then shows this error-looking screen. Won't respond to any touch or taps. 

Help!

 

 

Moderator Edit: Clarified subject

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‎01-16-2023 15:20 - edited ‎06-13-2023 09:55

‎01-16-2023 15:20 - edited ‎06-13-2023 09:55

Hi there, @JenniferNZ. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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