Luxe won't turn on or charge

[mammasues]

6 month old Luxe won't charge or turn on. 

I've tried 2 other Luxe chargers borrowed from my family and have now bought myself another new charger ... Luxe still won't charge or turn on.  I've tried all the troublshooting suggestions.  I'm not happy as I've had a few issues with charging from day 1.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mammasues. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand how you must be feeling. 

To better assist you, please confirm that you've restarted your Luxe as described here How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please also confirm that you tried the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

[mammasues]

Yes I have. As I stated in my post, I have tried all suggestions I've seen in the forum regarding this issue.

Sent from Outlook for Android<>

[Gr4ndp4]

Hi, @mammasues, allowing you have looked through the troubleshooting section in Why isn't my Fitbit device's battery charging?  , in particular, the functioning of your chosen USB power source (you tell us you've had charging problems from day 1) I recommend you talk to "Customer Support" using the chat facility or phone for a prompt response. Before making the call make a note of the steps you've taken & the result along with details of when & where you bought your device, you may have the benefit of your "Warranty".

I hope this helps.

Cheers

[ICfl]

I'm also frustrated, there are more opened recent topics related to this serious issue(battery management/charging) after the last update (and sadly it seems ignored by Fitbit)
https://community.fitbit.com/t5/Luxe/Luxe-battery-is-draining-quickly-after-the-update/td-p/5343114
https://community.fitbit.com/t5/Luxe/Luxe-battery-is-draining-quickly/m-p/5363661#M11449
https://community.fitbit.com/t5/Luxe/Luxe-won-t-turn-on/m-p/5351403#M11237

[Gr4ndp4]

Hi, @ICfl, welcome, you do not give details of your specific problem but if it relates to the battery drain you should contact "Customer Support" using the chat facility or phone for a prompt response. Before starting your call note the steps you've taken, and where & when you bought your device so the agent can quickly focus on their response.

Let us know how you get on.

Cheers

[ICfl]

@Gr4ndp4 I wrote the links, there are descriptions which is affecting me too. New topics are opened regarding this drain battery issue after the last update. 

The last is here including my own description how to simulate the issue: https://community.fitbit.com/t5/Luxe/Luxe-battery-life/m-p/5363960#M11460

[Gr4ndp4]

Hi, @ICfl, thanks for the update, did you contact "Customer Support" as suggested above? Moderators monitor these threads but do not provide direct support which is the "Customer Support" function.

Let us know how you get on.

Cheers

[mammasues]

Good morning, I took my device back to the retailer where I bought it. They themselves couldn't replace or refund it but gave me a Fitbit contact number as I was only 6 months into my 24 month warranty. I called the number, explained my issues and within 5 minutes or so, was told they would replace my device, free of charge, or alternatively, I could choose to take 50% discount on a different device. My replacement is due to arrive today. I hope this