Luxe won't turn on

[Rensully]

I attached my Fitbit to the charger and went to retrieve it and it would not respond The screen is black as if it were off it will not charge it's as if the charger sucked out all the remaining juice and shut off the Fitbit what can I do to reactivate this Fitbit


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Rensully. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is unresponsive. I understand your concern, I will do my best to help you with this! 

As a first approach, I'd recommend the following steps:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap the device they want to sync.
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[elreh]

I had the same thing happen as REnsully had.

I removed the Luxe from my account.

I had done this before. Then I go to add a device to my account and get the Luxe reset.

I cannot find where to add a divice. It is not where it was last time I did that action.

[JSAZ]

I'm afraid your Luxe is a lost cause.   I actually had 2 weeks where it stayed on and alive (miracle).  Today, I put it on the charger at about 56% and it started charging.   I went to check on it and it was unresponsive (this was maybe an hour later).   I put it back on about 4 hours later and voila!  It showed 1% (so somehow the charger drained it from 56% to 1% when it initially died).   I checked it again after about 45 minutes and it was about 45% charged.  Yay!  It's working again.   I checked on it about an hour after that (so 2 hours total, should have been charged) and it is AGAIN, in the same day, dead and unresponsive.

I have no idea why the Luxe is such a dud.   It's a great size and profile but I guess I'm done.   I would like to see what else there is beside Fitbit and Apple.  I do not trust Fitbit anymore at all and Apple is too big.