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Luxe won’t turn on

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‎12-26-2021 07:58

‎12-26-2021 07:58

Received luxe for Christmas. Set it up yesterday and was working fine. This morning can’t get it to respond. Tried resetting while connected to charger. It vibrates once then shows the logo but nothing else. Doesn’t respond to double tap. 

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‎01-11-2022 16:52 - edited ‎01-11-2022 16:55

‎01-11-2022 16:52 - edited ‎01-11-2022 16:55

Welcome to the Fitbit Community, @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

To resolve battery issues, we recommend following these troubleshooting steps.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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