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Luxe won't turn on

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‎01-19-2023 17:33 - last edited on ‎01-20-2023 04:54 by Fitbit Moderator

‎01-19-2023 17:33 - last edited on ‎01-20-2023 04:54 by Fitbit Moderator

I’ve had my Fitbit luxe for about 6 months and it was working great up until today. I noticed that my watch is still buzzing and connecting to the app however the screen is not responding to taps. 

a few hours ago it would flash on for half a second before turning off again but now it won’t respond whatsoever. 

I tried resetting the device by holding down the button 3 times with a second in between but it didn’t help. The Fitbit buzzed but the logo didn’t show up and the screen didn’t return. 

I’ve tried charging it and I know it is alive because it still shows up in the app, but I don’t know how to get it to turn back on. 

 

 

Moderator Edit: Clarified subject

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‎01-20-2023 00:54

‎01-20-2023 00:54

Hi @Vtooth It sounds as if you have tried everything you can. The Luxe should still be covered by warranty so contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-20-2023 04:56 - edited ‎05-30-2023 10:18

In response to NellyG

‎01-20-2023 04:56 - edited ‎05-30-2023 10:18

Hi there, @Vtooth. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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