Luxe won't turn on

[Fedupgirl]

My luxe screen won’t respond & I’ve already tried pressing the small button on the end of the lead 3 times with a second in between but nothing happened. There are no flashing lights on the back of the Fitbit. 
can anybody help please?

Moderator Edit: Clarified subject

[NellyG]

Hi @Fedupgirl If your Luxe doesnt respond to several Restarts it sounds very much as if it has died. You will need to contact Fitbit Support  

[Gr4ndp4]

Hi, @Fedupgirl, welcome to the community, may I suggest you check if your Luxe is charged? Why isn't my Fitbit device's battery charging?  explains some of the issues. The first point is significant, it's pretty easy for the contacts on the back of your device to become affected by any skin product you use. I use rubbing alcohol (Isopropyl 70%) with a cotton swab and a cotton bud to detail the back of the device. While I have the swab in my hand I usually clean my phone, mouse & keyboard. If you do not have rubbing alcohol try warm soapy water but make sure your Luxe is dry before attempting to charge it.

If your device was totally discharged it may take longer than 30 minutes to come back to life, I usually allow 60 minutes.

As mentioned at the end of the above link if you are still stuck contact "Customer Support" using the phone or chat facility for a prompt response. It's a good idea to be prepared in advance of your call, make notes of the steps you have taken, the result and when & where you bought.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @Fedupgirl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG @Gr4ndp4 Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track.